SeeSaw Labs


User-Centric Design: How Ignoring User Feedback Leads to Product Failure

Author: SeeSaw Labs

Gathering customer feedback is a pathway to product innovation. Within these feedback sessions, you may discover how people feel about a potential feature, validate assumptions about user behavior and market trends, and even spot unmet needs 


The insights you gain from this product feedback are invaluable to building a successful custom product. 

What is product feedback?

Product feedback involves engaging your target audience to gather their opinions on a product or service. This interaction is crucial for deeply understanding user behavior and needs. For product managers and development teams, it is essential to identify and understand users’ challenges before bringing a solution to market.  


How to gather product feedback

There are various approaches to gathering product feedback but listening to your customers’ biggest pains is the simplest and most effective starting point. Understanding their frustrations and issues can reveal critical insights into potential improvements.  

For example, consider that users are experiencing difficulties with a pharmacy platform. Each time they try to complete an action, the platform either times out or causes them trouble reading the website due to the UI. This causes frustrations with the customers and may cause them to abandon the action.  

So, how do you prevent this? Incorporating user feedback and understanding what frustrations they’re running into on your platform and how to solve their issue.  


Incorporating feedback into product development

One of the first steps in our Software Product Checklist is to review any risk identification and mitigation. This involves asking key questions such as:  

  • What is the product value risk?  
  • Does this product meet the needs of our target audience?  
  • Is there a market demand for this product?   

By addressing these questions early on, you can ensure that your product is aligned with the user needs and market expectations, reducing the risk of failure and increasing the likelihood of success.  

What are the risks of not soliciting user feedback?

If you don’t know who your product is for or what problem you’re solving for them, your product is likely to fail. It’s crucial to have a deep understanding of your users’ requirements and preferences to design a product that not only appeals to them but also meets their needs efficiently.  

Understand your users' needs before launch

Before a product is launched or introduced into the market, you must understand what your users are looking for. This involves:  

  • Identifying True Needs: Grasp what users truly need and how they interact with the product.  
  • User Interaction: Engage with potential users to get their insights on product features and usability.  

Understand the gaps in your product with user feedback

After launching, it’s vital to refine your product continuously based on user feedback. This can be achieved by:  

  • Reviewing Recurring Questions: Identify and address common issues faced by users.  
  • Asking for Customer Feedback: Actively seek out user opinions through surveys and direct interactions.  
  • Conducting Social Listening: Monitor social media and online platforms to gauge user sentiment and identify areas for improvement.  

If you launch a product that doesn’t serve your users, they will likely become frustrated and may lose trust in your brand entirely. This loss of confidence can be devastating, leading to:  

  • Decreased User Engagement: Users may stop using your product altogether.  
  • Damaged Reputation: Disappointed users are more likely to share their negative experiences, damaging your brand’s reputation.  
  • Reduced Customer Loyalty: Users who feel they need to be heard or valued are likely to remain loyal to your brand.  

By prioritizing user feedback, you can ensure your product meets and exceeds user expectations, fostering trust and long-term loyalty.  

Related: The Do’s and Don’ts of Healthcare Product Design & Development  

How can you incorporate user feedback for your custom product?

Incorporating user feedback is not just about collecting opinions; it’s about creating a continuous dialogue with your users to ensure your product evolves to meet their needs 


Here are some effective strategies to incorporate user feedback into your custom product development:  


Regularly check in with users

Regular check-ins with your users are essential to understanding their ongoing experiences and challenges with your product. This can be done through:  

  • Scheduled Feedback Sessions: Organize regular meetings or calls with diverse users to gather various feedback.  
  • User Testing: Implement user testing phases where real users interact with your product, providing valuable insights into usability and functionality.  
  • Beta Programs: Launch beta versions of your product to a select group of users who can provide early feedback on new features and improvements.  

Conduct customer satisfaction surveys and social listening

Gathering structured feedback through surveys and monitoring online discussions can provide a wealth of information about user satisfaction and areas for improvement.  

  • Customer Satisfaction Surveys: Design surveys to gauge user satisfaction and identify pain points. Ask specific questions about their experience, what they like, and what could be improved.  
  • Net Promoter Score (NPS): Use NPS surveys to measure user loyalty and willingness to recommend your product to others.  
  • Social Listening: Watch social media platforms, forums, and review sites to understand what users say about your product in real time. This can help you identify trends and address issues promptly.  

Incorporating user feedback is crucial for the success of your custom product. This ongoing dialogue with your users ensures that your product evolves to meet their needs, leading to higher user satisfaction, increased loyalty, and, ultimately, a more successful product.  

At our Austin-based software development firm, we prioritize user feedback at every stage, helping us deliver solutions that truly resonate with our clients and their customers. 

Ready to tackle your custom product?